One Lagos Fiesta

One Lagos Fiesta

Wednesday, 10 August 2016

Customer Service

Customer service is why many customers become loyal customers. Good customer service makes your customers your brand ambassadors. You will get more referrals from a safisfied customer than from a bitter one, naturally! It's not a service provided by only one department in an organization... If a car with a company's logo hit a child and runs off, it's the company that would have bad rep... Not the department using that vehicle. (Tbc)

1 comment:

  1. A lot brands fail in this regard, providing excellent customer service is not a huge task, I know handling irate customers can be difficult but with proper training, converting them into returning customers would be of great benefit to any brand.
    Excellent customer service is a culture, it goes beyond how you treat your customers(external), a huge part is also how you relate with colleagues(internal)